The cost of a missed chimney sweep call is specific. The first fire of the season goes into a flue nobody swept.
The caller had stove or fireplace, and about how many cords burned. A voicemail that says "call me back" drops all of it. They do not reconstruct the note for the company that failed to answer.
The weeks before the first cold snap, when a season of fires is still in the flue makes the miss louder, because the next company that picks up takes the window. Knox writes stove or fireplace, and about how many cords burned while the caller is still on the line, then a local company calls back with a real time.
The Brush passes is the planning total, brush passes. It does not bill anyone. It keeps the callback from starting at zero.
